Make a Claim - Business Interruption
What has happened so far
For background information on the first test case and an update on the proceedings of the second test case, please read our latest update.
For detailed information on both test cases, we refer you to the ICA website and their FAQ’s.
Make a Claim
In the event of a Business Interruption claim, we encourage policyholders to contact their broker to lodge a claim. Business Interruption policyholders can lodge a claim at any time and we are committed to assessing these claims efficiently once final determinations are made in the test cases.
When lodging a claim, consideration should also be given to the financial loss the policyholder may have suffered and what documentation will be required to assist our claims team to quantify the loss. We have developed a Business Interruption Claims – Financial Calculation Guide to help explain the calculations and the documentation requirements for a Business Interruption claim.
In order to assist us with assessing a Business Interruption claim we request that you gather and keep as evidence of the Business Interruption losses. Download a list of the documents required as evidence of loss for the Business Interruption claim.
Claim Form & Documents Required List
Download our:
- Business Interruption Claim Form
- Business Interruption Claims – Financial Calculation Guide
- Supporting Documents Required List
Once complete, please email it to biclaims@hollardcommercial.com.au
Please note Hollard policyholders’ future premiums will not be impacted by Business Interruption COVID-19 claims being lodged, denied, or paid.
Support and Resources available
Business Interruption Claims Financial Calculation Guide
This will help explain the financial calculations and requirements to assess a claim.
Business Interruption Documents Required List
A reference list to help identify the documents we need your clients to gather as evidence of the Business Interruption loss being claimed.
Broker FAQ’s
For the latest questions and answers on our approach and status of Business Interruption Claims resulting from the impact of COVID-19.
Assistance Information
Throughout the pandemic we have provided a range of relief to our customers and partners. Visit the HCi Assistance Information page on our website for more details.
Privacy and Compliance
General Insurance Code of Practice
As a member of the Insurance Council of Australia, The Hollard Insurance Company has adopted the General Insurance Code of Practice (Code). The Code sets service standards in the insurance industry, improves the way that claims and complaints are handled, and helps customers better understand how general insurance works. The Code is monitored and enforced by an independent body, The Code Governance Committee (CGC).
For further information on the Code visit General Insurance Code of Practice. Information about the CGC can be found at insurancecode.org.au.
Claims Dispute Resolution
Please read our Complaints Process if you have any concerns.
Privacy Statement
We are committed to ensuring your privacy in accordance with the Privacy Act 1988 (‘the Act’) and the Australian Privacy Principles. You can view the Hollard Commercial Insurance Privacy Policy or contact our Privacy Officer on:
P 1300 306 226
F 1300 559 936
E privacy@hollardcommercial.com.au
Mail to: Privacy Officer, Locked Bag 2010, St Leonards NSW 1590