Hollard acknowledges the judgement delivered by the NSW Court of Appeal in the test case brought by the Insurance Council of Australia (ICA) seeking judicial interpretation of the references to the Quarantine Act 1908 in the infectious diseases cover under the Business Interruption section of Business Package insurance policies within Australia.
The Court found in favour of Policyholders.
Hollard recognises how important this case is for customers and the insurance industry alike. Along with other insurers we will study the judgement in detail over coming days including in consideration of a potential appeal to the High Court of Australia.
Hollard volunteered to participate as a party to the industry test case, to help achieve clarity for customers and the industry of how the infectious disease exclusions in policy documents respond to the unique circumstances of the COVID-19 pandemic.
Throughout the pandemic we have provided a range of relief to our customers and partners, including extensions of cover and credit terms, and financial hardship arrangements.
Please refer to the ICA media release for further information.
8 December 2020 - Insurers to appeal to High Court regarding business interruption policies. Read the ICA Media Release.
In the event of a Business Interruption claim, we encourage policyholders to contact your broker to lodge a claim.
In order to assist us with assessing a Business Interruption claim we request that you submit or have the following available:
Please note that we may request additional information to assess the loss.
Download our interactive pdf Business Interruption Claim Form
Once complete, please email it to biclaims@hollardcommercial.com.au
As a member of the Insurance Council of Australia, The Hollard Insurance Company has adopted the General Insurance Code of Practice. The Code sets service standards in the insurance industry, improves the way that claims and complaints are handled, and helps customers better understand how general insurance works.
Please refer to the Hollard Commercial Insurance Code of Practice brochure.
For further information visit General Insurance Code of Practice.
Please read our Complaints Process if you have any concerns.
We are committed to ensuring your privacy in accordance with the Privacy Act 1988 (‘the Act’) and the Australian Privacy Principles. You can view the Hollard Commercial Insurance Privacy Policy or contact our Privacy Officer on:
P 1300 306 226
F 1300 559 936
E privacy@hollardcommercial.com.au
Mail to: Privacy Officer, Locked Bag 2010, St Leonards NSW 1590