Claims
Support when you need it
Claims Support
Hollard Commercial Insurance intermediaries are supported and serviced by our local, Australian based teams.
We are committed to empowering our teams to support Hollard Commercial Insurance intermediaries and their clients by being accessible and straightforward. We have a flat structure and nimble approach which allows the Claims Team to make faster decisions, and get claims finalised quicker.
New Hollard Broker Portal
Use our Hollard Broker Portal to lodge online claims for Hollard Personal Home, Motor and Landlords and Hollard Commercial Business Package and Commercial Motor products.
Please note: as of 1 February 2024, our single lodgement claim form is no longer available. All online claims will need to be submitted via our Hollard Broker Portal. For access to our broker portal, please email bemclaims@hollard.com.au
For information on Business Interruption Claims for Hollard Commercial Insurance, please visit our Commercial Insurance Business Interruption Claims page.
To get in touch:
Call: 1300 306 226
Email: brokerclaims@hollard.com.au
Support at claim time
Make a claim
Lodge a claim with Hollard Commercial Insurance.
Business Interruption Claims Information.
Download Forms:
Emergency Services
Making emergency repairs is now more straightforward with efficient services in the event of a claim. Find out more
Financial Hardship & Vulnerability at Claims Time
For those policyholders who are experiencing financial hardship at claim time, we have options in place to help.
Our existing Financial Hardship and Vulnerability arrangements are in line with updated General Insurers Code of Practice criteria and we have outlined below some support options that are available to assist at claim time.
We can:
- fast track an advanced payment from the claim
- deduct any excess due from the claim payment
- deduct overdue premiums from any payment
- assess claimants for urgent financial need of benefits in all cases
We can also accept electronic signatures to speed up processes and can waive any face to face meeting requirements to avoid person to person contact.
We encourage you to contacts us if you have a policyholder experiencing vulnerability or financial hardship and we will work out what options are available to support them.
Further Information
Policyholders can download and read our Supporting Policyholders Requiring Extra Care Flyer.
Brokers can download and read our Supporting Customers Experiencing Vulnerability Flyer.