For those policyholders who are experiencing financial hardship at claim time, we have options in place to help.
Our existing Financial Hardship and Vulnerability arrangements are in line with updated General Insurers Code of Practice criteria and we have outlined below some support options that are available to assist at claim time.
- fast track an advanced payment from the claim
- deduct any excess due from the claim payment
- deduct overdue premiums from any payment
- assess claimants for urgent financial need of benefits in all cases
We can also accept electronic signatures to speed up processes and can waive any face to face meeting requirements to avoid person to person contact.
We encourage you to contacts us if you have a policyholder experiencing vulnerability or financial hardship and we will work out what options are available to support them.
Policyholders can download and read our Supporting Policyholders Requiring Extra Care Flyer.
Brokers can download and read our Supporting Customers Experiencing Vulnerability Flyer.