Catastrophe Claims
Hollard Commercial Insurance (HCi) policyholders affected by claim events are encouraged to contact their broker or call HCi on 1300 306 226.
You can also lodge your claim online.
Policyholders should start itemising their contents and take photos of the damage sustained where possible.
If we are unable to answer your call please leave a message with your contact details and policy number, and we will return your call as soon as possible.
Emergency Contacts
For help in an emergency please contact your local SES (State Emergency Service) on 132 500.
Emergency Services
The following services are available to policyholders in the event of a claim:
Emergency Repair Service
Appoint our approved service provider directly when emergency repairs are required
Glass Repair Service
O'Brien Glass will provide a quick and straightforward response to repairing all types of broken glass.
Personal Details
Policyholders are advised not to give out personal details especially banking details unless speaking to a HCi representative. If they are in doubt they should request a call back from one of our HCi claims staff.
Clients with Special Needs
If you have any special needs or you are suffering from financial difficulties as a result of the catastrophe please do not hesitate to raise this with us so that we can provide the most appropriate response and support.
