Financial hardship.

Financial hardship

People experience financial hardship for many reasons. It can be hard to pay bills and keep commitments around money. With insurance, this might mean struggling to pay an excess after a claim.

We understand that money can be tight at times, and we are committed to providing support if a customer is experiencing financial hardship.

If you are a customer, third-party beneficiary or an individual we are seeking to recover money from and you are experiencing financial hardship and require assistance please see the information below.

How can we support you?

Depending on your circumstances, our support could include the below options:

• Fast track an advance payment on a claim.
• Fast track the claim decision process, and pay a portion of the claim in advance.
• Deduct any excess due from the claim payment.
• Offer instalment payments on any monies owed.
• We can also accept electronic signatures to speed up processes and may be able to waive any face-to-face meeting requirements to avoid person to person contact.
• Put the recovery of monies on hold.

How to apply for support?

Contact your broker and let them know that you require assistance or contact us directly if you are a third party we are seeking to recover money from.

Depending on the type of support you need, you may be required to complete a form.