Accessibility services.
Accessibility services.
We are proud to serve a diverse community, and it’s important that we offer every person the right experience for them. We are committed to the continuous improvement of our diversity and inclusion work, and this extends to the experience of our employees, customers, brokers, partners, and the broader community.
If you are in need of an interpreter, you are welcome to have someone you trust interpret for you. During the interaction, you will need to confirm who you’re speaking with and that someone will be interpreting.
Translating and Interpreting Service (TIS)
If you do not have someone who can interpret for you, you can arrange this through TIS. Consultants have access to over 150 languages through the Translating and Interpreting Service (tisnational.gov.au).
TIS Translating and Interpreting Service: 131 450
You will be asked to provide:
Alternatively, you can contact our Customer Care Officer on 1300 306 226 or at brokerclaims@hollard.com.au.
If you are deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channels detailed on the National Relay Service website.
Step 2
Provide the NRS with our phone number: 02 9253 6600.
For more information about the National Relay Service visit: www.accesshub.gov.au/about-the-nrs
Alternatively, you can contact our Customer Care Officer on 1300 306 226 or at brokerclaims@hollard.com.au.