Customer support.
Support for our customers
Customer support.
Support for our customers
There are times when some of our customers will go through a difficult situation that makes them vulnerable. This is especially common when they are going through events linked to an insurance claim.
We also understand that everyone’s situation and needs will be different, which is why we have extra care options in place to give additional support to our customers who are experiencing vulnerability.
For more information, download our Supporting our customers brochure, which includes support available during serve weather events. You can also access our Easy Read version.
Find a list of organisations that are available to provide domestic violence advice and support.
Find out about options and support if you are experiencing financial hardship and require assistance.
Download our financial hardship flyer for more information.
Find out more about interpreter services from a translator or interpreter
Link out to information on our Hollard website:
Our commitment to providing support to our customers affected by family violence, plus a list of organisations that are available to provide domestic violence advice and support.
Options for support if you are experiencing financial hardship and require assistance, plus access to our downloadable financial declaration form.
Information about how we’re making our services more accessible for our community, including how to contact us, language, and website accessibility.
Access an Easy Read version of our Customer Support brochure.
Hollard employees are trained to assist our customers when they are experiencing vulnerability to ensure they receive the support they need, whether it be directly from us, their broker or through an external service provider.
We encourage brokers or customers to tell us if additional support is needed.
We have also provided a list of support services that can be useful to those seeking additional support.
Specialist services