In the event of a claim, please contact your broker to lodge a claim or simply access our Online Claim Notification Form by following the steps below:
To enable us to process your claim as quickly and efficiently as possible, please, where appropriate:
ensure damaged items are available for inspection if needed and take photos if possible.
obtain a detailed repair report to confirm the cause of damage and if the item can be repaired or not.
provide proof of ownership for lost items, such as receipts, photos, manufacturers’ booklets, etc.
provide a quote for the repairs/replacement of the damaged item.
report all stolen items to the Police.
I declare that:
I am authorised to submit this claim as: (a) The insured person; (b) A broker who has been appointed as the agent of the insured person; or (c) An authorised representative of the insured person or insured company;
I am authorised to provide this information to you for the purpose of making this claim. If I am providing personal information of another person, I have made them aware of Hollard Commercial Insurance's privacy collection statement and The Hollard Insurance Company’s privacy statement (both referred to below) and I declare that the relevant person has agreed to their personal information being collected, used and disclosed in accordance with the collection statement and the privacy statement; and to the best of my knowledge and belief, the information in this form is true, accurate and complete and I understand the claim may be refused or reduced if information is withheld, misleading or untrue.
I understand that I may have to provide relevant documentation to enable complete consideration of my claim.
I consent to Hollard Commercial Insurance, The Hollard insurance Company and their agents using the personal information I have provided on this form for the purposes of processing my claim, compile and analyse data, and resolve claims disputes. If you do not provide this information to us we may not be able to process this claim.
As a member of the Insurance Council of Australia, The Hollard Insurance Company has adopted the General Insurance Code of Practice. The Code sets service standards in the insurance industry, improves the way that claims and complaints are handled, and helps customers better understand how general insurance works.
Mail to: Privacy Officer, Locked Bag 2010, St Leonards NSW 1590
* The Hollard Insurance Company Pty Ltd is rated A- (Excellent) by A.M. Best Company Inc. Ratings may change, accurate at time of publishing. The Mansfield Awards 2018 Finalist: SME Property & Casualty category for claims service, Insurance News & LMI Group. LMI Rating: July 2018, www.claimscomparison.com.