We are very proud and delighted to have our HCi claims team selected as the winner of the 2020 The Mansfield Awards for claims excellence in the SME Property and Casualty category.
"And the winner of the SME property and casualty category is Hollard Commercial Insurance. Congratulations to HCi, one of the insurance industries newest commercial insurers that's making impressive inroads to the market. Brokers aren't easy to please but the number of votes you carried showed that they love what you're doing"
We were also a finalist in the overall category for Claims Excellence.
We would like to say a huge thank you to all our brokers and partners for nominating us and helping make this a reality.
A big thank you also to the sponsors and organisers of the awards and for ensuring it still went ahead this year: Steadfast Group Limited, iCare NSW, Insurance News and LMI Group.
If you missed the awards ceremony and would like to watch it, you can view it here: Watch video
Interim CEO Jack Joubert says he’s proud of his claims team’s response during “a very turbulent year”.
“To be recognised for our claims service under these conditions is a real highlight of our journey so far,” he said
Mr Joubert says the core of HCi’s claims service is “delivering the promise made to the policyholder to protect them when things go wrong”.
“The HCi claims team is a specialised intermediated claims team,” he said. “They are empowered to make decisions and guide the broker through the claim process to help the policyholders get their business back up and running as soon as possible.”
“The volume of claims from the back-to-back events in early 2020 created a real challenge for the HCi claims team and the entire industry as a whole. Their agile approach and experience in managing catastrophe claims has helped the claims team navigate through this very busy period.”
Links to Insurance News articles:
Mansfields ‘fill gap’ to recognise claims teams
Mansfield Awards winners hail teams' 'tireless work'
Vero takes out Gold Mansfield Award