Support for Vulnerable Customers
Information for Policyholders
We recognise that our customers may find themselves in difficult circumstances, particularly when a claim event occurs. We have developed an Extra Care process to provide additional support to our customers who may be experiencing vulnerability due to their circumstances, including personal circumstances that are not directly related to insurance.
Further information
Policyholders can download and read our Supporting Policyholders Requiring Extra Care Flyer.
Brokers can download and read our Supporting Customers Experiencing Vulnerability Flyer.
If you are experiencing Financial Hardship please see our Financial Hardship Assistance Page
Contact
If you are experiencing vulnerability and would like more information on the extra care we can provide please contact one of our Customer Care Officers at:
hcicareofficer@hollardcommercial.com.au
or call 1300 306 226
Services are free, confidential and staffed by professional specialists.
Access Hollard’s Domestic Family Violence policy.
Specialist Services
Find a list of organisations that are available to provide domestic violence advice and support.
Financial Hardship
Find out about options and support if you are experiencing financial hardship and require assistance.
Download our Financial Hardship Flyer for more information.
Review a list of Government resources that are available to assist you in this current economic climate.
Interpreter Services
Find out more about Interpreter services from a translator or interpreter